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Coronavirus - Questions and Answers

31.01.2020  04:09

Here you can see information for Danish travelers and residents in Turkey and Azerbaijan in connection with the coronavirus / COVID-19 outbreak.

The Embassy in Ankara and the Consulate General in Istanbul are extraordinarily open for telephone inquiries both weekdays and weekends between 08:00-18:00 hours (Turkish time). Call +90 312 408 3300 and press 2 for the Embassy. Call +90 212 359 1900 or +90 539 597 91 79 for the Consulate General. Outside these hours please contact the call center of The Ministry of Foreign Affairs in Copenhagen 24/7 at +45 3392 1112 or by email at

The Danish Health Authorities are regularly updating their recommendations for travellers and the COVID-19 situation in Denmark. Please find their travel advise plus questions and answers on the following websites both in Danish and English:

Update on the Ministry of Foreign Affairs Travel Advise

On March 13, 2020, the Ministry of Foreign Affairs changed the global travel advise to a minimum orange. From Friday, March 13 and one month on, all unnecessary trips around the world are not advised.

At the same time, all Danes who are abroad and want to come home are encouraged to do so now. This invitation does not apply to Danes living abroad. If you have your everyday life abroad, you are advised to stay in your residence country as being aware of recommendations from the local authorities about COVID-19.

The decision to discourage unnecessary travel to the world is based on several things:

  • Severe travel restrictions in other countries, in a number of cases introduced at short notice. Both in relation to local transport, but also for entry and exit. Therefore, travelers can no longer be sure whether they can travel freely, quarantine upon entry or have difficulty traveling back to Denmark.
  • There is a continued increase in the number of infected people in several countries and there is also a risk that Danes can help spread the infection around the world.
  • Several popular travel destinations, especially outside Europe, may have a weaker health system than the Danish one.

For further information, please, see The Ministry of Foreign Affairs travel advise for Turkey and the FAQ.

Information Concerning Turkey

The Embassy is constantly monitoring the development of coronavirus / COVID-19 in Turkey. On March 19, 2020, the Turkish authorities announced 947 cases of corona-infection in Turkey. 21 infected patients have lost their lives due to coronavirus with accompanying diseases.

Turkey closed its national borders to 68 countries which include UK, Saudi Arabia, UAE, Switzerland, Egypt, Ireland, China, Iran, Iraq, Italy, South Korea, Germany, France, Spain, Norway, Denmark, Belgium, Austria, Sweden, Netherlands, Nigeria, Somalia, Azerbaijan, Georgia, Kuwait, Bangladesh, Mongolia, Ukraine, Kosovo, Morocco, Lebanon, Jordan, Kazakhstan, Uzbekistan, Oman, Slovenia, Moldova, Djibouti, Equatorial Guinea, Canada, India, Hungary, Guatemala, Poland, Kenya, Sudan, Chad, Philippines , Latvia, Taiwan, Peru, Sri Lanka, Ecuador, Niger, Tunisia, Algeria, Ivory Coast, Finland, Angola, Czechia, Dominican, Cameroon, Montenegro, Colombia, North Macedonia, Mauritania, Nepal, Portugal and Panama. The flights to/from these countries in Turkey are also suspended. The train operation between Sofia and Istanbul is suspended either. The nationals of abovementioned countries will be rejected entry to Turkey in land borders as well.

Travelers from other destinations should be aware of the use of thermal cameras to control body temperatures at all airports and at national borders. The Embassy must point out that the authorities can impose additional travel restrictions at short notice.

How can I get home?

The Embassy has been informed that several airlines still have direct and transferred flights from Turkey to these countries such as Antalya-Zurich, Antalya-Helsinki and other departures from Istanbul. Therefore, Danish citizens who reside in Turkey and wish to travel to Denmark should, in close contact with their travel, insurance and airline, investigate the possibilities of leaving Turkey as soon as possible.

Danes located in Turkey are encouraged to follow the instructions and information of the Turkish authorities via the news media and information channels below:

In addition to the aforementioned travel restrictions, the Turkish authorities have introduced measures throughout the country to curb the spread of coronavirus. The measures include closing schools, universities and libraries as well as cancellation of all cultural and sporting events. Besides closing discos, bars and nightclubs, from March 18, a large number of social and public spaces will remain closed, including cafes, cinemas, indoor play areas (including play areas in shopping malls), unions, concert halls, theaters, massage and spa facilities, swimming pools, gyms and more. 

Starting from 22 March, the elderly people (65+) are banned to go outside; the violation of ban causes stricter penalties. Starting from 23 March, local markets and grocery shops will remain open only in Monday, Thursday and Saturday between 12:00 - 20:00 hours. Danes who need assistance should contact the Embassy or Consulate General. 

Danes who are in Turkey and suspect themselves of being infected with coronavirus / COVID-19 should avoid contact with other people and connect with the local healthcare by calling the national Coronahotline 184 and Emergency Hotline 112.

Are you stranded outside the borders of Denmark - or are you a foreigner who wants to help other Danes in a difficult situation?

We are in contact with many travelers who are in a difficult situation abroad and who cannot return to Denmark. Fortunately, we have also heard from many Danes who live abroad and would like to help.

That is why MFA created a Facebook group to help Danes abroad to support each other. Here, residents can advise and help travelers and travelers find each other and share experiences.

The Danes have shown great social minds during the ongoing crisis, and this is also true outside Denmark's borders. We can see that from the many inquiries we have received from foreign Danes, who would like to help fellow citizens with, for example, accommodation. The social mind must have a platform - and that is why we opened Facebook group. Join the group here: 

14-Day Rule

The Turkish Ministry of Health states that it recommends 14-day home insulation for both Turkish nationals and foreigners residing in Turkey in case of foreign residence within the last 14 days. Persons in home quarantine and experiencing severe symptoms should contact the health care system by calling 184 or 112.

Corona Hospitals in Turkey

The Turkish Ministry of Health has designated the following public hospitals as corona hospitals, and starting from 22 March, all private hospitals are temporarily confiscated as corona hospitals:

  • Adana Şehir Hastanesi
  • Ankara Eğitim ve Araştırma Hastanesi
  • Ankara Şehir Hastanesi
  • Antalya Eğitim ve Araştırma Hastanesi
  • Bursa Şehir Hastanesi
  • Bursa Yüksek İhtisas Eğitim ve Araştırma Hastanesi
  • Diyarbakır Gazi Yaşargil Eğitim ve Araştırma Hastanesi
  • Elazığ Fethi Sekin Şehir Hastanesi
  • Erzurum Bölge Eğitim ve Araştırma Hastanesi
  • Eskişehir Şehir Hastanesi
  • Gaziantep Dr. Ersin Arslan Eğitim ve Araştırma Hastanesi
  • Isparta Şehir Hastanesi
  • Kartal Dr. Lütfe Kırdar Eğitim ve Araştırma Hastanesi
  • Istanbul Haseki Eğitim ve Araştırma Hastanesi
  • Bakırköy Dr. Sadi Konuk Eğitim ve Araştırma Hastanesi
  • Istanbul Eğitim ve Araştırma Hastanesi
  • Izmir Tepecik Eğitim ve Araştırma Hastanesi
  • İzmir Dr. Suat Ceren Göğüs Hastalıkları ve Cerrahisi Eğitim ve Araştırma Hastanesi
  • Kayseri Şehir Hastanesi
  • Malatya Eğitim ve Araştırma Hastanesi
  • Sakarya Üniversitesi Eğitim ve Araştırma Hastanesi
  • Samsun Eğitim ve Araştırma Hastanesi
  • Trabzon Kanuni Eğitim ve Araştırma Hastanesi
  • Van Eğitim ve Araştırma Hastanesi
  • Yozgat Şehir Hastanesi

Information Regarding Northern Cyprus

So far, there are reports of six infected people in Northern Cyprus, and totally, 32 patients throughout Cyprus. Authorities have taken various restrictive measures which include the closure of entry to the region. The 14-day rule described above also applies in Northern Cyprus, where the authorities control that the home quarantine is obeyed by persons who have been abroad.

Information About Azerbaijan

The Embassy is constantly monitoring developments in relation to coronavirus / COVID-19 in Azerbaijan. Danes residing or traveling in Azerbaijan are encouraged to follow the instructions of the local authorities and keep up to date via the local information channels. Authorities say there are now 18 confirmed cases in Azerbaijan.
The local authorities have initiated further research and the flights between Turkey are suspended both ways.

Pay Attention to Your Personal Safety

You can be aware of your personal safety by protecting yourself and others from infection with these tips:

  • Wash your hands frequently or use hand-sprays.
  • Cough or sneeze in your sleeve - not your hands.
  • Avoid handshakes, cheeks and hugs - limit physical contact.
  • Pay attention to cleaning - both at home and in the workplace.
  • Pay attention when you are in places with close contact with many people, e.g. in public transport.

Easy Access to Important Information

The Embassy encourages all Danes and persons with a Danish residence permit in Turkey and Azerbaijan to register on the Danish List by downloading the Ministry of Foreign Affairs' mobile app "Rejsklar". The Danish List allows us to contact you or send you important information. You can sign up for the Danish List here.

If you have questions about Coronavirus / COVID-19, you can contact the Danish Embassy in Ankara at telephone number: + 90 312 408 3340. Outside the Embassy's work hours, there is the possibility of contacting with the Ministry of Foreign Affairs' Global Hotline on: +45 33 92 11 12.

The Ministry of Foreign Affairs and the Danish Embassy in Ankara do not advise on health issues, but refer to the National Board of Health. You can find information about Coronavirus / COVID-19 on the website of the National Board of Health and at Statens Serum Institut.

Please read the Information to Corportations and Workplaces Regarding New Coronavirus COVID-19 Instructions published by Danish Health Authorities.

For further travel advises, please keep updated on and contact hotline services below.

Joint Danish Authorities Hotline
Call +45 7020 0233
The Danish Health Authority Hotline
For general advice about covid-19, you can call the hotline of The Danish Health Authority.
Call +45 7222 7459

Ministry of Foreign Affairs of Denmark's Citizen Service
For general advice about travel and foreign affairs.
Call +45 3392 1112


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